Effective September 9, 2026

Refund & Cancellation Policy

This policy explains cancellations and refunds for services purchased directly from Delta Ray Media LLC. A signed client agreement may contain engagement-specific terms; those terms control if they conflict with this general policy.

Recurring-service cancellation

You may cancel recurring monthly services at any time before your next scheduled billing date to avoid the next recurring service charge. Cancellation requests must be sent directly to dominic@deltaraymedia.com. Cancellation stops future renewals and does not automatically create a refund for the current billing period or work already performed.

Completed or started work

Fees for completed work, delivered work, and work already performed are nonrefundable. This includes strategy, planning, account setup, filming, editing, design, campaign configuration, management time, reporting, meetings, and other labor completed within the approved scope.

Advertising spend and third-party charges

Clients ordinarily fund Meta, Google, and other advertising platforms directly using their own platform accounts and payment methods. Third-party advertising spend and platform charges are not collected by Delta Ray Media and are nonrefundable by Delta Ray Media. Requests concerning those charges must be directed to the applicable platform.

Unperformed work

If Delta Ray Media cancels an engagement without cause before prepaid services are performed, any refund or credit for the unperformed portion will be determined from the written scope, work records, and amounts already earned. Client-requested cancellations do not entitle the client to a refund for the current billing period unless a signed agreement or applicable law requires one.

How to request cancellation or billing support

Email dominic@deltaraymedia.com or call (626) 324-3809. Include the client or business name and the service concerned. We will confirm receipt using the contact information associated with the engagement.